Terms and Conditions

 K. Konture Skin Luxe– LEGAL & POLICY 

By accessing or using this website, you agree to all terms outlined below

1. TERMS & CONDITIONS

Use of Website

You must be 18 years or older or supervised by a parent/guardian.

You agree not to misuse the website or its content.

K. Konture Milk Luxe may update Terms at any time without prior notice.

Products & Descriptions

All products are handcrafted luxury goat milk skincare.

Product descriptions, images, and prices are as accurate as possible but may contain errors.

K. Konture Milk Luxe reserves the right to correct errors and update content.

Pricing & Payments

Prices are in USD and may change without notice.

Only authorized payment methods may be used.

Intellectual Property

All content, logos, images, and branding are property of K. Konture Milk Luxe.

Reproduction or distribution without written permission is prohibited.

Limitation of Liability

K. Konture Milk Luxe is not liable for indirect, incidental, or consequential damages.

Use of products is at your own risk.

Contact

Email: info@kkontureskinluxe

2. PRIVACY POLICY

Information Collected

Personal Info: Name, billing/shipping address, email, phone, payment info.

Automatic Info: IP address, browser, device, cookies, usage data.

How Info is Used

Process & ship orders

Customer support & communication

Marketing (if opted-in)

Fraud prevention & website improvement

Sharing Info

We do not sell personal information.

May share with trusted third-party service providers (payment processors, shipping carriers, Shopify, email platforms).

Cookies

Used for site functionality & experience.

Can be disabled via browser settings.

Data Protection & Rights

Reasonable measures are in place to protect data.

You may request access, correction, or deletion of your personal information.

3. REFUND POLICY

All Sales Are Final

Opened or used products cannot be returned for hygiene/safety reasons.

Damaged or Incorrect Orders

Contact us within 48 hours of delivery with photos.

Approved claims: replacement or refund to original payment method.

Non-Refundable Situations

Allergic reactions, shipping delays, or incorrect addresses provided by customer 

4. SHIPPING POLICY 

Processing Time

Orders processed within 2–5 business days (excluding weekends/holidays).

K. Konture Milk Luxe may delay shipments for verification or high-volume periods.

Shipping Methods & Delivery

Rates & times calculated at checkout.

Delivery estimates are not guaranteed.

Not responsible for carrier delays due to weather, customs, or other circumstances beyond control.

Risk of Loss & Title Transfer

Risk transfers to customer once shipped.

K. Konture Milk Luxe is not responsible after carrier pickup.

Incorrect Address / Lost or Stolen Packages

Customers are responsible for accurate shipping info.

K. Konture Milk Luxe is not liable for lost, stolen, or misdelivered packages.

Damaged Packages

Report within 48 hours with photos.

Claims may be denied if fraudulent or late.

Product Integrity

Minor texture changes from heat/cold during shipping are not grounds for refund.

5. ECZEMA-FRIENDLY DISCLAIMER

Products are formulated for gentle use, including goat milk and botanicals.

Not intended to diagnose, treat, cure, or prevent eczema or any medical condition.

Patch test recommended for all skin types.

Consult healthcare provider for chronic or severe skin conditions.

Discontinue use if irritation occurs.

6. CHARGEBACK & PAYMENT PROTECTION POLICY

Payment Authorization

Customers authorize full charges to the provided payment method.

Payment method must be valid and authorized.

Orders Are Final

All sales are final unless otherwise stated in Refund Policy.

Chargebacks & Disputes

Contact K. Konture Milk Luxe first before initiating chargebacks.

Fraudulent chargebacks may result in denial of refunds/replacements.

K. Konture Milk Luxe may submit documentation (tracking, photos, communication, policies) to dispute chargebacks.

Customer Responsibilities.

Accurate billing/shipping info

Inspect products upon arrival

Contact K. Konture Milk Luxe for issues within timelines

Fraudulent Chargebacks

May result in legal recovery of funds and fees

Account may be blocked

Authorities may be notified